cb lost template from Jocelyn

ACCEPTED CB -- In Inspector -- merchant's response - accepted Did the merchant present compelling evidence? - No What is the chargeback resolution? - Chargeback Acquirer Liability

Notate: Received response from merchant on . Chargeback won, acquirer accepted full amount. Error found. Sent ZD#. Case closed. -- visa closed resolve

-- In Gali -- go to finance bar- choose insert adjustment - amount, h-visa chargeback, comment - Transaction id (space) Name of merchant

COMPELLING

--In inspector-- What was the merchant's response? - Rejected What is the chargeback resolution? - Chargeback Issuer Liability

• Received compelling evidence on xxx. Card holder's name and address matched on our records. No error found. Sent ZD #. Case closed.

• respond - accept full - received compelling evidence on .

• Close resolve in Visa

NOT COMPELLING -- In Inspector -- What was the merchant's response? - Rejected -Notate: Received response from merchant on xxx, not compelling evidence. Initiated Pre-Arb. Case ongoing.

• Proceed to Pre-Arb - go to visa - respond - decline - notate "Received not compelling evidence on xxx.

Timeframe Expired. Chargeback won. Error found. Sent ZD #. Case closed.

Timeframe Expired. Pre-Arb won. Error found. Sent ZD #. Case closed.