💬NOTES AND MOVERS GENERAL INQUIRY SCRIPTT

📌 M&T – MOVERS & TRANSFER CONTACT DETAILS

CONTACT ID: IDENTITY OF THE CHATTER: (AH / 3RD PARTY) NAME OF THE CHATTER: ACCOUNT NUMBER: DPA STATUS: PASSED / FAILED DPA TIME STAMP: CASE INFO

CJM: N/A WO: FUTURE STAR NOT CODED QUERY Customer wants to transfer the services to the new address

RESOLUTION Process house move – M&T

MOVE DETAILS

NEW ADDRESS: NEW ACCOUNT #: DISCO DATE: INSTALL DATE: CONTRACT: Contract continuation CONTRACT END DATE: MOVERS FEE ADVISED AND ACCEPTED: CONTACT VERIFICATION

EMAIL: VERIFIED / UPDATED PHONE: VERIFIED / UPDATED

📌 DISCONNECTION – MOVERS CONTACT DETAILS

CONTACT ID: IDENTITY OF THE CHATTER: (AH / 3RD PARTY) NAME OF THE CHATTER: ACCOUNT NUMBER: DPA STATUS: PASSED / FAILED DPA TIME STAMP: CASE INFO

CJM: N/A WO: FUTURE STAR QUERY Customer wants to cancel the services due to moving

RESOLUTION DISCONNECTION

DISCONNECTION DETAILS

DISCO DATE: DISCO REASON: NEW ADDRESS: CONTRACT END DATE: EDF: EQ RETURN ADVISED: CONTACT VERIFICATION

EMAIL: VERIFIED / UPDATED PHONE: VERIFIED / UPDATED

📌 IDLE MOVERS CONTACT DETAILS

CONTACT ID: IDENTITY OF THE CHATTER: (AH / 3RD PARTY) ACCOUNT NUMBER: NAME OF THE CHATTER: DPA

STATUS: PASSED / FAILED TIME STAMP: STATUS CX IS IDLE / NO INTERACTION FOR 15 MINS / CLOSED CHAT

CONTACT VERIFICATION

EMAIL: VERIFIED / UPDATED PHONE: VERIFIED / UPDATED

📌 QUERY – MOVERS CONTACT DETAILS

CONTACT ID: IDENTITY OF THE CHATTER: (AH / 3RD PARTY) NAME OF THE CHATTER: ACCOUNT NUMBER: DPA

STATUS: PASSED / FAILED TIME STAMP: QUERY: RESOLUTION:

CONTACT VERIFICATION

EMAIL: VERIFIED / UPDATED PHONE: VERIFIED / UPDATED