MON

WHERE THE WORK HAPPENS

ASK -When a Florist Needs Information

ANS -When We Respond

TLO -When We Call It Out -You contact shops directly to place and confirm the order. -Your focus: Call the preferred shop first, then follow the Search Protocol (WIR → SZP → LMF/FAF). If no shop can take it, call the customer to offer a replacement option.

REJ -When a Shop Can’t Deliver -Your job is to find another shop or a new solution fast. -Your focus: Work the Search Protocol in order (WIR → SZP → LMF/FAF). Before cutoff/future dated: Speak to 3 shops / max 10 calls After cutoff or weekend: Speak to 3 shops / max 3 calls If none are available, call the customer to offer a GPT replacement and document fully.