Offline Notepad
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Lender Not Listed Call
Need of Call:
- Calling to obtain renewal information for the policy.
Resolution (Actions Taken):
- Unable to assist the lender as they are not listed on the policy.
- Advised the lender to send a Borrower’s Authorization (BA) signed by the insured, so the mortgage information can be updated on the policy. *Provide the email address where they can send the Borrower’s Authorization
Lender Listed Call
Need of Call:
- Calling to obtain renewal information for the policy.
Resolution (Actions Taken):
- Assisted the lender, as they are listed on the policy.
- Provided detailed information regarding the policy, including coverage details.
- Uploaded the renewal documents to the website as requested.
Premium Increase Call
Need of Call: Called to inquire about the reason for the increase in the renewal premium and to explore options to potentially lower the cost.
Resolution (Actions Taken):
- Discussed the details and breakdown of the policy premium with the insured.
- Reviewed and explained all available discounts in detail.
- Determined that no applicable discounts were available on the policy.
- Transfer call to SL2 for further review and assistance.
Hello Robert,
Thank you for reaching out to Hippo Customer Support. We received your email that you need assistance. May I know how we can assist you?
If you need any further assistance, please don’t hesitate to reach out to us at 800-235-0339. You may also visit our Customer Portal, https://myhippo.com/account/login, to view your policy, access FAQs, and download your policy documents.
Call Description Need of Call:
- The insured contacted us to request the cancellation of her policy.
Resolution (Actions Taken):
- Discussed the policy cancellation request, including the effective date and the reason of the cancellation.
- Successfully processed the cancellation of the policy as requested.
Refer to Lennar and provided the contact 888-303-0115/ Customerservicegroup@Insurancemail.com/ Waited on the line for 2 minutes then transferred the call